IP Telephony
IP-АТС, voice menus, call queues, call recording, mobile integration
About directions
We design and implement telephone systems for offices, call centers and hotels. We configure IP-PBX with a full set of features: call routing by time and direction, voice menu (IVR), call queues with distribution among operators, automatic call recording.
For objects with difficult coverage, we work with mobile signal repeaters and amplifiers. We integrate telephony with GSM gateways for routing calls to mobile networks.
IP telephony allows you to significantly reduce the cost of international calls – a critical advantage for companies operating in the EU and US markets.
About directions
We design and implement telephone systems for offices, call centers and hotels. We configure IP-PBX with a full set of features: call routing by time and direction, voice menu (IVR), call queues with distribution among operators, automatic call recording.
For objects with difficult coverage, we work with mobile signal repeaters and amplifiers. We integrate telephony with GSM gateways for routing calls to mobile networks.
IP telephony allows you to significantly reduce the cost of international calls – a critical advantage for companies operating in the EU and US markets.
What we install and configure (Solutions)
- IP-PBX and SIP trunks for connecting to telecom operators (Asterisk, 3CX, Yeastar)
- Voice menu (IVR) with multi-level navigation
- Call queues and ring groups
- Automatic call recording and archiving
- Voicemail and forwarding
- Conference and Intercom
- Hotel module: Check-in, alarms, call billing from rooms
- GSM/LTE Signal Enhancement in Buildings
We work with Yealink, Grandstream, and Cisco IP Phone devices. We select devices according to the task: from basic models for reception to conference systems for meeting rooms.
For which objects
- Offices with multiple departments or branches
- Call centers and customer support services
- Hotels and Apart-hotels
- Medical facilities and clinics
- Trade and business centers
- Production facilities with dispatch communication
How we work
We are analyzing the structure of communications. How many employees are there, what are the call scenarios, is integration with CRM or mobile phones necessary?
We regulate your processes. Routing, queues, records. We adapt everything to real tasks and do not offer typical templates.
We train staff. After launch, we conduct briefings for system administrators and users.
Related Services
IP Phones Connected Structured cabling system and requires Switches with PoE support.
ATS device is located სერვერის ოთახშიIf needed, we pick up the phone. Technical support.
Let's consider the problem →
Describe what needs to be done, we will offer a solution and tell you the deadlines.
Frequently Asked Questions
Yes, with IP telephony and mobile applications, your employees will be able to receive calls on their work number from anywhere in the world. This is critical for a hybrid work format.
We integrate with popular CRM systems (Bitrix24, Salesforce, and others) so that your managers can see the client's card during an incoming call and be able to save conversation history.
Email us
From technical task to working system
We create IT infrastructure for the real needs of your business, not according to templates. System design, installation, and configuration where reliability and thoughtful architecture are important.
Contact us
Phone: +995 555 11 05 50
Email: info@innocom.ge
Address: Tbilisi, Tsotne Dadiani 7, office A427
Let's consider the problem Describe your requirements and we will prepare a solution for your facility.