Innocom Services
Innocom is an IT company in Tbilisi specializing in the complete integration of IT infrastructure. We carry out projects from the initial stage to the end: from the installation of cabling systems to the arrangement of server rooms, from cybersecurity to IT outsourcing. Our clients are banks, hotels, retail chains and manufacturing companies throughout Georgia.
Frequently Asked Questions
We collaborate with banks, hotels, retail chains, manufacturing plants, and logistics companies in Tbilisi and other cities of Georgia. Each industry has its own infrastructure requirements: banks need strict data protection and duplication, hotels require seamless Wi-Fi coverage over large areas, and manufacturing facilities often need durable cables and remote monitoring. We adapt our approach to each client's specific operational context.
Yes. We provide complete IT infrastructure design, installation, and support: structured cabling (Cat6/Cat6A/fiber optic), server rooms with cooling and UPS systems, network devices (Cisco, MikroTik, Ubiquiti), IP telephony, and cybersecurity. You get a single point of responsibility instead of coordinating multiple contractors. After handover, we offer SLA-based maintenance contracts to ensure nothing is missed.
Through IT outsourcing contracts with defined SLA terms. This includes 24/7 infrastructure monitoring, remote troubleshooting, scheduled maintenance, and emergency on-site response in Tbilisi. For many companies with 10 to 50 workstations, outsourcing is more economical than hiring a full-time system administrator and provides access to a team instead of one person.
We provide the compliance infrastructure side: firewalls, endpoint protection (EDR), data loss prevention (DLP), access control, and security audits. The Georgian Law on Personal Data Protection obliges businesses to implement technical safeguards for personal data. We configure and document these systems so that you can demonstrate compliance during inspections. For legal interpretation of the law, we recommend consulting with a specialized lawyer.
Our office is located in Tbilisi and we serve clients throughout Georgia, including Batumi, Kutaisi and Rustavi. For remote or unmanned facilities (warehouses, agricultural facilities, telecommunication towers), we provide monitoring and support through remote access tools, with emergency on-site visits if needed.
Response time depends on your service contract. Under a standard SLA, remote diagnostics begin within 1 hour. On-site visits in Tbilisi are typically carried out within 2 to 4 hours. For clients with critical infrastructure (server rooms, production lines), we offer priority SLA levels with faster response guarantees.
Every project goes through five stages: site survey and requirements analysis, technical design with equipment specifications, procurement and logistics, installation and configuration, and finally testing with full documentation handover. Deadlines depend on the scale: a structured cabling project for a 500 m² office typically takes 5 to 10 business days from design approval to certification. Throughout the process, you work with one project manager who coordinates all engineering teams.
We are vendor-neutral and select equipment based on your budget, performance requirements, and existing infrastructure. Our engineers are certified to work with Cisco, MikroTik, Ubiquiti (UniFi), Fortinet, HP Aruba, Yealink, APC, and Hikvision, and other brands. For banking and hospitality businesses, we typically recommend Cisco or Fortinet. For growing businesses that need flexibility at a lower cost, MikroTik and Ubiquiti are often a more logical choice. We never lobby for a brand for profit.
Each project is individually assessed based on volume, location conditions, and equipment specifications. For structured cabling, the main cost drivers are the number of terminations, cable category (Cat6 vs Cat6A vs fiber), and building layout. Server room projects depend on the number of racks, cooling requirements, and UPS power. IT outsourcing contracts are based on the number of terminations, SLA level, and whether you need 24/7 or business hours service. We offer detailed, itemized pricing after a free on-site survey, so you can see exactly what you're paying for before committing to anything.
When you hire separate contractors for cabling, networking, security, and telephony, each one handles their own part without seeing the complete picture. As a result, we get compatibility issues, blame-shifting if something goes wrong, and no one is responsible for the final result. A systems integrator designs all layers together: your cabling supports your network topology, your network is segmented for security, your telephony runs on the same infrastructure without conflicts. At Innocom, one team manages the entire project. If something goes wrong three months after the transfer, you call one number.